The information acquired by HomeConnect helps us personalize and continually improve the customer experience. This Privacy Policy describes the information we collect about the customer and what may happen to that information. Due to the existing regulatory environment, we cannot ensure that all of a customers private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), HomeConnect may be forced to disclose information to the government or third parties under certain circumstances or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect a customers privacy, we do not promise that a customers personally identifiable information or private communications will always remain private.

Customer Information includes all information gathered about our customers, including Personally Identifiable Information (see definition below) and other information.

Personally Identifiable Information is any information that identifies you or may be used to identify you as an individual or allow others to contact you by telephone or e-mail, including but not limited to, your name, phone number, e-mail address, social security number, birthday, income, credit card number, and credit references.

How HomeConnect Gathers Customer Information - Information provided to us by the customer: We receive and store information provided to us through direct phone contact with the customer, information entered on our Web site, information faxed to our call center and hard copy communications.

Customers may choose not to provide HomeConnect with information, which may in turn make it impossible for HomeConnect to provide its services to the customer. HomeConnect uses the information that is provided to us for provisioning new services, responding to customer inquires, customizing our web site, improving our service levels and communicating new product and service offerings to the customer.

Automatic Information: We receive and store certain types of information whenever one of our Preferred Partners transfers customer information to HomeConnect for provisioning or when a customer visits our web site. An example of this would be our use of "cookies" to learn more information about a customer or individual visiting or web site. In addition, we obtain certain types of information from a customers Web browser including their IP address when they visit the web site.

E-mail Communications: To help HomeConnect make email communication more useful, we often receive a confirmation from a customer when they open an email from HomeConnect.

Information from Other Sources: For reasons such as improving personalization, providing better product recommendations and creation of special customer offers, we may from time to time receive information about the customer from other sources and add it to our previously collected information.

Order Fulfillment With Service Providers: If a customer places one or more orders for services through HomeConnect, we provide only the Customer Information required by each applicable service provider to initiate the services ordered by the customer. Please note that each Service Providers privacy policy governs their use of Customer Information and such policies may differ from HomeConnects privacy policy.

Aggregation of Non-Personally Identifiable Customer Information: From time to time HomeConnect will aggregate (gather up data across all user accounts) personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other research, marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify an individual customer.

Affiliated Businesses or Subsidiary Where HomeConnect Does Not Control the Use of the Customers Data: Except as disclosed elsewhere in this Privacy Policy, HomeConnect does not share Customer Information with other companies or subsidiaries in which it does not have complete control over the use of the customer information.

Affiliated Businesses or Subsidiary Where HomeConnect Controls the Use of the Customers Data: From time to time HomeConnect may utilize the services of other companies and individuals to provide third party services to HomeConnect. Examples of this include delivering packages, sending postal mail, removing repetitive information from customer lists, analyzing data and processing credit card payments. In providing these services to HomeConnect, these affiliated businesses or subsidiaries have access to customer personal information needed to perform their functions, but may not use the data for other purposes without the express written consent of HomeConnect.

Surveys: From time to time, HomeConnect may contact customers by phone or e-mail or provide online access to surveys that gather information about the customer experience with our service. These surveys are important tools for HomeConnect to monitor its service levels and to give customers the best possible service experience. Participation in such surveys is completely voluntary. From time to time HomeConnect may contact certain customers to ask for permission to include their comments in our promotional materials. This will occur only after HomeConnect has received the customers written authorization to do so. HomeConnect will share the results of any such survey with DT Provider and consult with DT Provider regarding the frequency of such surveys.

Other Issues Regarding Customer Information & Privacy - Modifying Customer Information: Customers can always contact HomeConnect to update, correct, or delete personally identifiable customer information previously provided to us. This can be accomplished by calling HomeConnect toll-free at 866-338-MOVE or send us an email.

Protection of HomeConnect and Others: HomeConnect will release account and other personal information when it believes release is appropriate to protect the rights, property, or safety of HomeConnect, the customer, or others. This includes exchanging information with other companies and organizations for fraud protection, identity theft and credit risk reduction. We can disclose any information about a customer to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, or other activity that is illegal or may expose us, our customers, or our partners to legal liability.

Children: HomeConnect does not sell products to children and children are not are not eligible to use our services, we ask that minors (under the age of 18) do not submit any personal information to HomeConnect. If a customer is a minor, they can use the HomeConnect service only in conjunction with their parent or guardian.

Security: HomeConnect uses industry standard practices to safeguard the confidentiality of a customers information, including "firewalls" and Secure Socket Layers. HomeConnect treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by parties both inside and outside the company.

Modification: HomeConnect may from time to time modify this Privacy Policy.